This page was made with ClickFunnels - Create Marketing Funnels in Minutes! Click here to get a free 14 day trial account. Your page? Want to remove this banner?
FAQ
Last Updated on October 4th, 2017
FAQ

Frequently Asked Questions

WELCOME TO OUR FAQ AND SUPPORT PAGE.  

Outlined below are some of the most common questions you might have.  

What if my Credit Card wont work?

There can be a number of reason why your card may not working

We have a very high fraud system and often if the details do not match our card provider with decline your card. Please contact your bank if this occurs to resolve the issue for you.

When will you ship my items?

99% of orders leave the warehouse within 10-14 days of payment. 
We will notify you by email when your items have been shipped.
Once your item has been shipped you will be given tracking details on the email.
Please allow 24 - 48 after receiving the tracking code for the system to fully function.

When will I receive my items?

Standard shipping times apply. Deliveries may take longer for international orders due to customs regulations within your country. Please contact us at support@swagmomonline.com if your order hasn’t arrived within the expected lead time.

What methods of payment do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express and Discover. We also accept PayPal.

How much does it cost to ship to my country?

FREE Shipping Worldwide For All Your Orders

Why did I not receive a confirmation email after placing the order?

There's a good chance that our email has ended up in your SPAM folder. Please check and if you are still are unable to locate our email contact support@swagmomonline.com

I ordered 2 items, why did I only receive one?

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you! 

Can I track my shipment?

Yes. You will receive the shipment tracking information by email as soon as your product is shipped

The tracking number you provided doesn't work! Is this a scam?

No we are not a scam. If your order has just shipped, please allow some time for the status of the shipment to correctly display on the respective tracking site. It usually takes 3 to 4 days after the items have been shipped for the tracking information to properly reflect in the system. If you get invalid tracking details, check back again in a couple of days. 

What do I do if I have not received my item?

A) Check tracking information
B) Contact postal service in your country to follow up on tracking information
C) Contact SwagMom at support@swagmomonline.com if no response

NB- Please remember that SwagMom makes every effort to deliver orders on time but sometimes there are delays from the postal service which are out of our control.

Your page is not loading, what's happening?

Please contact us and tell us about the issue you are having so that we can fix it ASAP.

I just noticed that I chose the wrong item by mistake, can you swap my product?

Please contact us at support@swagmomonline.com as soon as you find out that you have made an error. If we catch the issue before the item goes into production, we can make the change. Remember, we strive to send out your product ASAP so act fast!

I just noticed that I entered the wrong shipping address. What should I do?

Please contact us as soon as you find out that you have made an error. If we catch the issue before the item ships, than we can make the change. Otherwise, we will have to wait until the item is returned to us.

What is your return/refund policy?

Please refer to our returns/refund guarantee.


What happens if my item is damaged?

Please refer to our returns/refund guarantee.


Where do I send my item?

Please contact us and we will send you the address. 


SwagMom
Copyright 2017 - SwagMom- All Rights Reserved
Powered By ClickFunnels.com